How can we help you?
Can you really help me start a network?
Why should we trust your advice?
We are first and foremost a technical consultancy. We have made mistakes that have taught us valuable lessons, and we will share all those lessons, the only thing we will keep in confidence is personal details, in order to protect those involved.
Why would you help us? How do you benefit?
We have made many painful mistakes and it is a wonderful feeling when you can see that you have helped someone else to have things much easier - that is a reward in itself.
We all benefit by being part of a larger community, because there are always more ideas, more volunteers, more resources, more opportunity, and more support.
Why not use your knowledge to help yourself and make a lot of money?
We are but only enough to be able to keep helping you.
The demand for connectivity is so great, that even if we did everything ourselves for many people, we would still not be able to satisfy even a small part of the demand.
If one network builds a backbone, they have to carry all the costs. If more networks can share the same backbone, there are more who can share those costs, so it becomes cheaper for all of them, and they can plan further ahead and accomplish more in less time.
When enough people share infrastructure there is usually enough surplus to pay for the best expertise, and that expertise is worth paying for if it helps you accomplish a lot more with your effort.
How can you help rural people when you are living in a city?
We strive to spend at least half of our time within the communities that need our expertise.
In some instances it is cheaper to travel and to communicate if you stay in a city, but on the whole it can cost a lot more - but when proportionally even more can be achieved those costs may be justified.
We have a handful of business customers whose revenues support our work and city expenses. The ultimate goal is to bring great connectivity everywhere, and once you have great connectivity, location becomes much less of an issue.
Can you help us find funding to start with?
While we can not help you directly at this time, if you follow our advice and can understand and use the materials we have helped you find, and create a team who can build the best network that you can, in an area where you stay, and where there is a need, we are sure that you will find the people and revenue needed to support you - and that we can help with.
Why have you not answered my email?
Sometimes it can take a week or more to respond to an email.
Also assume that the person you are communicating with is from another world and that they don't know anything about your situation. Share all relevant information, such as where you are, what you are planning, what you have tried and what you are struggling with, what you think the solution is and the details of what you think that you can find help with. Copy more people into the email. If you have already done this, please call, or send a calendar invitation for a call.
Sometimes when we write things, it feels as if we have already said it - but if what we have written is not read, or even read in the right frame of mind, then that is not true and the other person do not know what you think they know.
Also remember that not everybody treats email like chat - or if they do sometimes, they might not always. You need to follow up with phone calls until you can get to speak to them, and you can not assume that someone had received your message unless you told it to them in person. Saying it in person, and not in chat, is often very important.
Also, the other person might have a lot on their mind. But the knowledge or information you need is there in their mind too, built up from years of experience, and it is easier to send a few emails and make a lot of phone calls, than it is to work for a few years making mistakes that you don't need to make, even if it can feel like it.
Other factors to consider is that the person might be in an area with poor coverage or dealing with something that they have already committed to - or catching up on sleep or family time, after working too much over time, but as soon as it's out of the way, your request may just be their new priority - if it is on their table or calendar for them to see.
So, re-send it! While you wait, don't give up - keep reading, calling, and also reach out for help everywhere you can, copy in as many people as you can, and post as many updates as you like. If so many messages offends someone, then you might not want to work with them in the first place.
We share all we know, and will also say what we are unsure of, so we can learn together.
We study both failure and success, and we share all we learn. Our values are set in stone.
We will do all we can to help you succeed even if you make mistakes, as long as we're here.